Frequently Asked Questions

Company

Who founded RE5ET?
Sunset pop designer Julian Maroda created RE5ET. He is a self-described creative entrepreneur who loves palm trees, tigers, sunsets and lasers! He is also President of Norsfell, his own game studio. Follow him here: @julianmaroda.

What’s RE5ET all about?
Wearing RE5ET is like taking a disco trip through neon lit arcades and pixelated palm trees. It's not just refreshing. It's game changing.

What is the RE5ET motto?
"Fashion for the arcade generation" and #SunsetOfPlay. Pick the one you like best!

How do you pronounce RE5ET?
Like the word “reset”: reaaaset!

Where did the name come from?
The name was inspired by new age leet and old-school game consoles. We wanted something evocative of the great eighties with direct references to west coast vistas, pixel roller skates and classic flouoro machines. RE5ET captures it all!

Where exactly is Montreal, California?
You won’t find this place on a map, it’s just that special! A video game capital set in a sunny coastline state. Some go as far as calling it Paradise City!

Who are the RE5ET artists?
Two talented artists from the game industry: Nicolas Francoeur (featured on the legendary game blog, Kotaku) and Michael Verhaaf.

What are your other initiatives?
Julian is the President of Norsfell; a game studio that builds fresh entertainment for fanatics all over the world. He also recently had a cameo in an over-the-top 80s style action movie Kung Fury written and directed by his friend, David Sandberg.


Apparel

What is your apparel made of?
All RE5ET Co. apparel has a long stretch cuts made of very soft high quality cotton.

Where is your apparel printed?
We hate sweatshops as much as you do. All RE5ET Co. apparel is 100% made in America, guaranteed sweatshop free. And that makes a difference.

What type of printing process is used on your apparel?
All of our t-shirts are printed using a discharge under base with special soft ink on top. This allows us to create a strong print with bright colors while maintaining a soft feel.

How do I know what size to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions per given product.

How should I care for my shirts? Will they shrink?
The best way to care for your shirts is to turn them inside out and machine or hand wash them in cold water. Since all of our shirts are 100% combed cotton, they might shrink if washed in warm water or put in the dryer. For the least shrinkage, dry on low setting or hang dry. Following these instructions will also prevent premature fading.

Will you notify me when you release a new design or restock a current design?
Of course! Like us on Facebook, follow us on Twitter, subscribe to our newsletter, or all of the above! We post updates about our products as well as occasional sales and specials. And don’t hesitate to send us your feedback or questions. We love to hear from you!


Shipping

How long does it take for shirts to arrive?
Standard shipping for Canadian orders takes between 5-10 business days. International orders usually arrive within 3-5 weeks depending on the destination (we ship to almost every country in the world) and processing at the border. The tracking for international orders will not update once the package leaves Canada, but the order is on its way.

What shipping method do you use?
Standard shipping for orders in Canada are shipped via UPS First Class or Priority Mail. International orders are shipped via UPS First Class International Mail.

How much does shipping cost?
The easiest way to determine the cost of shipping is to add items to your cart, select your country and check out. You will be able to review your order before deciding whether or not to purchase the products.
*Please note: orders shipped outside of Canada are subject to standard taxes and fees levied by the destination country.

Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the Canada are subject to regular customs duties and fees levied by the destination country.


Store

What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and even Bitcoin! You can also pay via PayPal

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store.

How secure is this website?
This website uses PayPal to process payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates?
Coming soon! ;) Check our updates for information on when this feature will be available.

Do you offer wholesale or bulk pricing?
Totally! If you require more information, please contact us and include some background information about your shop/company/organization/group.

 

Returns

What is your return policy?
We like our customers happy! Unworn shirts can be exchanged within 14 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us at info[at]re5et[dot]com.

Returns should be mailed to:
RE5ET Co.
1435 St-Alexandre, Suite 140
Montreal, QC, H3A 2G4
Canada


Other

Who designed your website?
Our website was designed by a very talented and creative multimedia agency called Monsters'Lab. You should check them out!

Do you accept design contracts?
No, we do not accept contract work for either design or technical projects.

Do you accept design submissions from other designers?
We are always looking for talented artists to work with, so don’t hesitate to contact us!


Still Have Questions?

For additional information about RE5ET Co. please email info[at]re5et[dot]com.